Refund Policy

BrandTreat is coming soon. We are not accepting payments, and there are currently no paid subscriptions or purchases to refund. This page explains our planned approach; final purchase terms will be published before checkout opens.

Technical failures and credits

At launch, a reel generation is planned to use 5 credits. Credits consumed by a technical failure will be restored. A request for a different creative result or a new variation uses another 5 credits. AI results can vary; review the demo and product description before purchasing.

Subscription cancellation

You will be able to cancel future monthly renewals. Access continues until the end of the paid billing period, and unused monthly credits do not roll over. Canceling a subscription does not itself request a refund for a previous payment.

Requesting payment support

When paid access is available, contact [email protected] about a billing error, duplicate charge, or service problem. Include your purchase email, order reference, and a description of the issue. Never email your card number or other payment credentials. We will review the circumstances and applicable purchase terms.

Payment provider and consumer rights

We plan to use Lemon Squeezy for checkout, subject to approval. Payment processing is not enabled yet. Any payment provider's applicable refund rules and your statutory consumer rights remain in effect. This policy does not exclude refund rights required by applicable law.

Updates

We will confirm refund eligibility, any request deadlines, and the purchase process before paid subscriptions launch. For questions now, email [email protected].